Who Will Save India from Bad Customer Service
It took a lot of painstaking effort and careful planning to ensure that I would be in my hotel bed in Hyderabad between 11:30 pm and 12 midnight so that I would be fresh for the conference I was attending today. Bad weather coupled with lousy pilot scheduling resulted in a 4-hour delay, most of which I spent sitting on my seat waiting for Indigo to send out a new pilot to commandeer the aircraft. I finally reached my hotel at 3:30 am and fell asleep around 4:30 am thinking to myself whether the airfare I had paid to Indigo was cheap enough for me to endure the toll this lack of sleep would have on my body today. As you might guess, it is not, and will rarely ever be.
It is time that the enterprising youth of our country got together to create a service along the lines of Resolver. It is a known fact that consumer courts have the highest resolution rates in the country; add that to the rapidly growing internet population statistics and a growing consumer market with many new brands and there could not be a better time than today to start such a venture.
Karishma and I have worked on this idea previously and we are very passionate about investing in this space. If you or someone you know is working on this or anything like it… reach out to us ASAP!
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